FAQs

Who are Pamir Rugs?

Pamir was established in 1997 in Auckland, New Zealand, by Shaukat Zamani who is originally from Afghanistan. Pamir has sold 10,000s rugs to 10,000s of satisfied customers throughout the country. We stock the largest selection of rugs in New Zealand and guarantee to beat the quality and price of any competitor in the world.

What can Pamir offer me?

.Guaranteed quality

.Lowest price for a similar rug anywhere in the world

.Up to 80% Off Retail Prices

.Free shipment

.30-day, no-questions-asked money back guarantee with no deduction for shipment

.Same day shipment 

.3-day delivery

.15% discount on your second, and 20% discount on a third or additional purchase. (The 15% and 20% discounts will apply to the rug, or rugs, of the lower value of the rugs purchased.)

.Expert advice on rugs 

.Rug repair service

.Rug washing service

.Secure Online Shopping

How do I make a purchase?

Pamir has designed a simple online shop, making the experience very easy:

Once you have found a rug you wish to purchase, click on the 'Add to Cart' button underneath each item. Click 'Go to Checkout' to complete your order.u

You will need to register before making a purchase.

Is shipping free on all rugs?

Yes! All Pamir’s products come with free shipping to any address within New Zealand, including Rural Delivery. There is no minimum purchase required.

Does free shipping apply to any overseas country, or countries?

No. Pamir currently does not ship rugs to any overseas country.

How do rug returns work?

All our rugs come with a 30-day, no-questions-asked money back guarantee. Also, uniquely, we Do Not deduct any shipping costs for any refunds. You will receive 100% of your payment back for returned rugs. 

For rug returns, simply follow the Rug Return Instructions that will come with your rug.

What if the rug I purchase is not right?

This is absolutely no problem. We understand that shopping online is not always easy. That’s why we offer a 30-day, no-questions-asked money back guarantee. 

How soon can I expect my rug to arrive?

All our rugs are shipped the same day the purchase is made and delivered within 3 working days of the purchase. We use a variety of national courier and freight partners throughout New Zealand.

Please note that we are unable to deliver to PO boxes as we require a signature upon delivery.

What types of payment do you accept?

We accept all major credit cards such as Visa, Master Card and American Express. You can also direct transfer the funds into our bank account. Please note that you do not pay any extra fees for a credit card purchase. 

Are payments in NZD?

Yes, all payments are in NZD.

Is there any additional tax element to purchases from Pamir?

No. All purchases include GST. 

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from Pamir to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Is my personal information kept private?

We assure you that all the information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.